MEYROB CRAFT is committed to offering customers a shipping service that complies with European and non-EU laws, providing a professional service and contacting reliable couriers to make deliveries.

We work diligently to optimize delivery times and services.

We ship nationwide (ITALY), internationally, and within the European Union.

* SHIPPING TERMS AND CONDITIONS

1. Shipments are generally made within 3-5 business days.
2. Adding another item to the same package changes the weight and size of the box and, consequently, according to couriers and current regulations, the shipping cost may vary.
3. The company ships to the home address for security reasons (contact the company for exceptional cases).
4. For shipping problems, contact the company via email at: assistenzameyrob@hotmail.com.
5. We accept returns, but we do not accept exchanges.
6. Return shipping costs are the responsibility of the customer.
7. Returns must be made within 14 business days of delivery.
8. The return of a package damaged by the customer and the lack of components of the handcrafted product, which make it different from the original, will result in the total retention of the amount paid on the day of purchase (due to the loss of value of the item).

REFUND METHODS

The seller accepts the return and refunds the full amount paid without retaining any penalty; the product must be new, as originally shipped by the manufacturer.

• Return: Within 14 business days.
• Same payment method: The refund will be made using the same payment method used by the customer for the initial purchase.
• Costs included: The refund includes the product price and standard shipping costs incurred at the time of the order.
• Refund processing time: Within 7 business days.
• Return shipping cost: The cost of shipping the new and original product back, as shipped from the manufacturer to the customer, is borne by the customer.

* ATTENTION * EXCEPTIONAL TERMS AND CONDITIONS

DO NOT confuse the problem of an item broken due to transport/shipping with damage to the item or loss of value due to missing original components (these are two different cases). If this problem arises upon arrival of the handcrafted item shipped by us to your home, contact the company at assistenzameyrob@hotmail.com, sending photos documenting the incident with the product still inside the original shipping box.

1. As per law, the customer has the right not to want the product anymore (Right of withdrawal within 14 business days from delivery); in this case, the consumer will return the item in good condition and the full purchase amount will be refunded once the package has arrived at our premises and the product's condition has been verified.
2. Return shipping costs are the responsibility of the customer; the consumer is free to choose their preferred courier for the return.